# 8. Issues
If you experience problems with the operation of the portal or wish to submit a question,
you can use the built-in assistance mechanism. In order to create a ticket, please press the Create ticket button located in the top bar of the portal.
Using this method of reporting problems allows us to quickly identify the issue, making it the fastest way to offer the required assistance.
Let us demonstrate how the process of creating ticket looks step by step.
It is obvious, but the first step before creating a ticket should be to make sure that the source of the problem lies within the portal and cannot be solved by yourself. We are happy to offer our assistance, but it may take a bit longer than simple checking if your grant is drained, for example.
If the problem is more tricky, or you have a specific question, please click on the mentioned earlier Create ticket button.
Fig 2. Reporting issues - Create ticket button In the displayed ticket creation form, you can describe your problem or define a question. As you can see, some controls are already prefilled with the contextual data (which will allow us to more easily locate and resolve the problem), so you need to provide only specific information:
- Ticket type (Problem, Question, other),
- Summary,
- Details.
You can also attach a file that can help in resolving the problem.
Once completed, the only thing to do is to click Add ticket.
Fig 3. Reporting issues - ticket creation form You will be automatically redirected to the list of tickets in the Users and Services Portal ticketing system, where you can spot the ticket just created. As you can see, the ticket can be edited as well as its details can be displayed.
Fig 4. Reporting issues - tickets list Whenever a ticket is changed, you will receive a notification via email. For example, the creation of the ticket above generated the following message:
Fig 5. Reporting issues - email message informing about the change of a ticket